[vc_row][vc_column][vc_column_text]Welcome to Trusted Journalism Matters, our new series where we chat to World Media Group members about the importance of quality journalism. This episode, Belinda chats to Business Affairs Editor Rachana Shanbhogue about what attracted her to working for The Economist, and the role their organisation plays in helping audiences to make sense of the world around us.

You didn’t train as a journalist so what prompted you to make the move into journalism?

Yes, that’s right. I worked for eight years at the Bank of England as an economist, which was fantastic training and a really interesting place to work, especially as I joined shortly after the financial crisis began. I realised two things: Firstly, that I enjoyed the process of writing down ideas, thinking about the arguments and presenting them in a way that people wanted to read. I gravitated towards the jobs at the bank that were more communications focused, as part of the team that wrote the bank’s inflation report, for example.

The other thing I discovered over that course of my time there was that I was interested in exploring a much wider range of subjects than the ones that a central bank rightly focuses on. If you work in, for example, the monetary policy area of the of the Bank of England, you’re mainly thinking about the prospects for inflation – the types of policies needed to meet the bank’s inflation targets. But there’s a whole universe of interesting subjects out there, so that was the other motivation.

With the Brexit referendum in 2016, I realised there were lots of important economic policy questions that one could be considering and writing about, and that encouraged me to make the leap. My experience is not that unusual. If I look at my colleagues here at The Economist who write about business, economics or finance, quite a few of them have experience in industry or working as economists or analysts in investment banks.

Economics and finance have a bit of a fusty, white middle-aged men image. Has it been a benefit to you being none of those things or has it held you back in any way?

In terms of what it’s been like to be a woman in economics, ever since I went into university to study economics, it’s been clear that there are more men than women in the subject. That follows through to the jobs I’ve done, and perhaps for that reason, I haven’t thought so much about it.

I’m not sure how my career would have been different if economics had been balanced by gender. It’s worrying for the subject that, for whatever reason, there aren’t many women going into it. I’ve been fortunate to work in places where that gender imbalance hasn’t translated into a barrier to women’s careers.

So what attracted you specifically to The Economist.

I’m an economist by training, as we’ve discussed, so I was naturally drawn to an organisation that has The Economist in the name and puts a great emphasis on reporting on economics and finance in a thorough and in-depth way. It seemed like the natural place to apply for a job.

The philosophy behind The Economist is one that I feel most at home with. It was founded on free trade principles, arguing for the abolition of the Corn Laws here in the UK. Its liberal philosophy’s quite attractive. What may be less apparent on the outside – because there are no by-lines for the Economist, and it’s edited to sound like it’s one voice presenting arguments and presenting the news – what really strikes you when you work here is that there are lots of experts, people who care really deeply about their subjects. And there’s a lot of debate internally about what our leader line should be. It’s all guided by the principles of the newspaper. That way of working was also quite attractive as well.

Thinking about your audience, could you kind of describe them for us, and if or how has that changed during the pandemic?

We have a variety of readers spread over the world and I tend to think about two groups. One is the informed professional and one is the curious or informed reader who’s not necessarily a specialist in the areas of finance or economics but wants to know more about the world. Internally, we often joke about that reader being the dentist in Milwaukee who wants to find out more about what’s going on. I read The Economist as a student precisely to know more about the world, so that’s another way of thinking about that group of readers.

And then, as a financial journalist, I also think about some of the readers being CEOs of companies, managers of companies, people who make policy, people who are pretty close to the world or work in the world of finance or business. So, we’re trying to write both for the interested, non-specialist as well as the specialists, and that’s often the trick of financial journalism – being able to write for both groups of people.

We also try and think about two different types of coverage. One is curating what’s happening in the world, so there’s lots of news, breaking all the time. What The Economist does is take the bits of the news that we think are important and that we think that readers should be aware of, and curate that for readers. Wherever you are in the world, and whatever part of the world you’re interested in, we’re telling you in a given week, what the stories you should be aware of are.

The other kind of coverage is something that sets the agenda more. It might not be in the news this week, but there might be a really big shift in how the world’s political order is functioning. We pull various strands together to try and lay out how the world is changing. So that’s a slightly different type of coverage that we think about as well.

In terms of how readers are coming to us, there was a shift that was going on that definitely got a bit of a kick during the pandemic – that is that more people are reading us online. We know digital subscriptions are rising. We also know that more people are coming to our app on a daily basis rather than a weekly basis, even though in print, we’re once a week.

All of that is leading us to think a bit more about how we present our work digitally; what the cadence of that work should be. Should it be that we’re producing stories every day? Should we think about whether to respond to a news event rather than to take a little bit of time to digest the news and analyse it and really add value? So those are the sorts of questions that we’ve been grappling with. And we’re quite a small organisation – we’ve got something in the region of 120 journalists, which is really quite small compared to bigger daily outlets. So that’s an interesting strategic question that we’re thinking about.

You’ve talked about different aspects of international news. Would you say that’s even more important now than it has ever been?

It’s probably always been important to have that international view. It’s really helpful when you see a trend, for example, here in the UK that the healthcare system is under strain to be able to place that trend within a global pattern or context. How different is what’s happening with the NHS, to what’s happening elsewhere in the world? And what does that tell you about what’s driving the problems here as opposed to elsewhere? So, I think that global canvas really helps inform the story and helps add that little bit more context to what’s going on.

Also, being able to understand the thought process, say in Beijing or in Washington DC, is increasingly having more of an impact on the rest of the world. And with the war in Ukraine, we’ve seen that these decisions that were taken in Moscow then led to commodity prices spiking, energy prices spiking, upending the kind of the norms around what countries do. The norm was always you don’t invade your neighbour – ever since the Second World War in Europe, the norm is you don’t invade other countries. So, our international focus is something that we bring to readers, and I’ve had readers in America say that they really appreciate that extra global context.

Is there any one story that you’ve worked on that you’re really proud of?

I’ve been editing for a few years so that’s a very good question. Last year, I took a bit of time out of editing to go off and research what we call a special report on central banks – a 10,000 word series of articles. The way it works is you have five weeks where you’re only reporting on this particular story. It was extremely satisfying figuring out the ways in which central banking is changing, just as the war in Ukraine was breaking out.

It seemed like central banks were going into ever more areas, thinking about not just inflation or keeping the bank safe, but branching out into things like whether they should be tackling inequality and what they should do to counter the effects of climate change. That was immensely satisfying, partly because it was such a huge endeavour.

More recently, I wrote one of our editorials on the turmoil with the Adani empire. This is the world’s third largest businessman and his business conglomerate, which is based in India and a short seller’s report – this was at the end of January and early February – a short seller’s report sent the market valuation of that business empire plummeting.

It was quite a spectacular implosion of this really big empire that had these very vast nation-building ambitions in India. And following that through and the questions that were raised around it, thinking about the ways in which Indian regulators might need to think of how to respond was just immensely satisfying and quite an exciting story.

 

What do you see as the role of journalism going forward now that everybody is a content maker?

It’s an interesting question because, on the one hand, that rise of free content and social media is something to be celebrated. As a journalist, when there’s jitters in the financial markets or there’s worries about the banking system, just being on Twitter and seeing what people have to say, seeing what some of the experts have to say, is really helpful and interesting. At its best, I think social media performs quite a useful function.

What journalism adds over and above that is the trusted nature of the brand and certainly. The Economist adds quality assurance – you’re assured that what you’re going to read has been written by somebody who knows what they’re talking about, who’s done the research, who’s spoken to the people in the know. We don’t often do quotes, but we do speak to a wide variety of people off the record.

It’s that assurance that what you’re getting is something that really has been stress-tested, fact-checked and is high quality. What we found was in times of upheaval, if you think of when the Covid lockdowns began and when the war in Ukraine began, there is a flight to quality journalism. We know that people are interested in coming to us to read the news. They’re paying for subscriptions, which suggests that there is value in having journalism over and above the free content on social media platforms.

Thank you so much for sharing your time with us today when we know the markets are so busy. It’s been fascinating to hear a little bit more about you and The Economist.[/vc_column_text][/vc_column][/vc_row]

[vc_row][vc_column][vc_column_text]Welcome to Trusted Journalism Matters, a new series where we chat to World Media Group members about the importance of quality journalism. Belinda chats to our guests about what attracted them to working for their news outlet, and the role their organisation plays in helping audiences to make sense of the world around us.

For the first in the series, Belinda is joined by Matthew Turner, Editor in Chief for Business, at Insider. Below are extracts from their conversation. You can read the full interview below or listen to the podcast here.

What attracted you to journalism?

I’m always inspired and somewhat intimidated by colleagues who always knew they wanted to be a journalist. It really didn’t occur to me until I was in my twenties and I met someone by chance in a bar in Wales whose boyfriend worked for MTV. I was at university at the time. I’d grown up watching MTV and thought, “Wow! That sounds like a dream job. “

She gave my number to her boyfriend, and he called me a week later and asked me to come in for a week. I spent a week there, then I spent a summer working for MTV. It was amazing. It was such an experience, and that put me on the path to journalism.

I went and did a postgrad in magazine journalism at City University in London. Even then, I thought I was going to be a magazine journalist and do lifestyle coverage, but I graduated in 2007, and most journalists have an instinct to go to where the story is.

In 2007 and 2008, the story was business. It was the financial crisis so I gravitated towards financial journalism, which was really complex and intimidating. It took me a while to find my bearings, but I started covering the financial crisis and the collapse of the US banks in London in 2008. Everything else has followed on from there.

And what was particularly attractive about Insider?

I need a challenge. Journalism is a profession where you’re learning something new every day. The news cycle moves so quickly and you constantly have to react to that and think about where the story’s going next. I find it really stimulating, but also challenging.

In 2015, I was in the Dow Jones newsroom in New York, surrounded by The Wall Street Journal folks who were super impressive, in a well-established newsroom with incredible history. The opportunity to go somewhere that that was still in the beginnings of its development and to have an imprint on that, to be a part of growing that, was a challenge, but also an opportunity to learn something about myself and to develop and test myself.

That was mid-2015, so I’ve been here eight years this summer, and it’s been an incredible ride. It’s been everything I thought it could be, and more. I’ve learned so much. I’ve worked with incredible colleagues. I’ve been challenged and tested– but I think I’m the editor I am today for having gone through that.

What is the mission or ethos that makes Insider unique?

There are two things I come back to over and over that are linked through everything we do. The first is what we talk about internally as ‘fascinating stories for enterprising people.’

So, what does that mean? Enterprising – we find that they are engaged, theyre leaning in. We’re not just a passive scroll; people take our stories and want to do something with them. It impacts them in some way, or they share it after reading it or watching a video.

The idea of enterprising people who are ambitious – and it can be ambitious in a workplace context, but it can also be ambitious to have a better life, a great holiday; to be a better parent, a better partner; to be healthier, etc. – they come to us with those ambitions and want to take something away from our stories.

The fascinating bit is about what does that mean to you? Take football as an example. At Insider, I don’t think we would typically cover the score line, because that’s everywhere. What we’d be interested in covering is the moment in the game that is most fascinating – that everyone’s going to be talking about after the game.

That’s one example. If it’s corporate earnings, we’re not going to cover X company delivered 11% revenue growth ahead of forecast. We’re going to zone in on where the world is going, where their business is going, what’s fascinating here? Because it’s not the numbers. And it’s not the score line; it’s the much bigger picture.  What we want to do is find the one thing that’s fascinating that will grab readers’ attention and stay with them.

The second thing I think about is around the tone. I tell people, whatever your ambition, whatever your passion, we want to be your insider. I have memories during the financial crisis of friends in different professions who were super smart and interested in the world. After work, we would go for a drink and they would ask me what was going on in finance, because that was the big story. What are credit default swaps? What is Lehman Brothers? I was able to explain what was going on in an accessible way, knowing that they were ambitious and smart and enterprising, but they might not know this like an expert. At that moment, I was their insider.

We have an opportunity to be that insider for lots of people, whatever they’re interested in. Whatever their ambitions are, whatever their passions are, we can be that smart friend, talking to them in a coffee shop or a bar after work. They feel like they’re learning, but they’re not being lectured to. That conversation-dialogue is the best way to describe it.

Who is your audience and how have they changed geographically?

In the US, which is where I’m based and where our biggest single country audience is – it’s in the 80 – 100 million monthly visitors range, one in three millennials. Around the world it’s more like 300 – 500 million. When you’re dealing in those large numbers, it isn’t one single audience. It spans every age group, demographic, race, gender, interest, etc. It’s many different audiences, many different languages, and they come to us from many different places,

International growth has been significant I think stats have shown we’re one of the biggest publishers in the UK and in many other countries also, so we have a huge global audience. What are the through lines? They’re enterprising, they want to know where the world is headed. They’re future focused. They want to take something away from our stories.

The news cycle is always shifting. If we think back to 2021 – boom times – interest rates were low, the economy was booming coming out of the pandemic, stimulus in the US and elsewhere meant people had a lot of cash in their pockets. Crypto was booming. Tech start-ups were having money thrown at them. Then in 2022, suddenly everything changes almost on a dime. It’s a very dramatic shift.

Our audience is the same people but often at different moments in their life. So, for example, we would have a story in late 2021 about how to get hired at a company that was booming and paying very well. Six months later, we’re telling some of those same readers how to navigate being laid off by a company and what they should do next.

What we see, particularly through the last 18 months, are dramatic shifts in what readers are interested in. It’s about trying to be there for them through different moments in their life – in good times, in bad times. We have an opportunity to serve readers in all these different moments and cycles.

How important is it to you personally to be part of an international news gathering organisation?

It’s been a huge focus for us through the last few years. Insider started in New York. and growing within the US took time. Then we launched in the UK around 2015 and in Singapore around 2020 – 2021. There are new markets we’re looking to launch soon. And we have bureaus all around the world.

It’s been a great benefit to Insider to have that international growth for a couple reasons. One, the world is 24/7, so when the US or the UK or Asia is asleep, the news doesn’t stop. It goes right through the weekend, right around the clock.

The other thing I would note, having just come back from Davos, is the world is so interconnected. There are very few stories that are purely domestic stories these days. So much of it is the invasion of Ukraine by Russia, or the geopolitics between China and the US. And what that means for trade, for inflation, for technology, competition.

For us to cover the big storylines today, we have to have that global perspective, because for a company, a news story could be happening anywhere in the world, and it impacts their entire operation. For example, the biggest market in terms of determining Tesla’s success in the near term is China, so we have to have people on the ground in that time zone to deliver great coverage. The stories today demand that global perspective. And for us to do that story justice and to serve our readers, we have to be around the globe

Finally, is there one particular story that you’ve worked on that you are most proud of?

I think there are many examples through the last year where we have just owned a story. One would be the tech layoff story. We were the first, just recently, to break the news that Microsoft staffers were bracing for layoffs. A day later, they announced 10,000 cuts, right when Amazon and Salesforce cut jobs. I think our tech coverage, our coverage of Microsoft and Amazon included, is the best there is anywhere in the world. It’s exceptional.

Another story I’m proud of was from our healthcare team last year. In the US there was a real boom through the pandemic around mental health start-ups often using social media to attract customers. We did important work there, shining a light on some of these companies and some of the harm that was being done to patients, for example, prescribing serious medication without ever meeting the patient because it was all being done online.

We won our first Pulitzer last year for a graphic novel around the experiences of a woman in Xinjiang China. And, more recently, we did a series on trans homicide in the US. We shone a light on homicides that were either not fully investigated or not taken sufficiently seriously by police. Subsequent to that reporting, I think three of those cases have been reopened, and it might be the case that more are, too.

I’m so proud to be part of a newsroom that does that kind of work. And we have lots more of that coming in 2023.

Matt, thank you so much, it’s been amazing chatting to you and hearing more about your work at Insider.

Join us over the next few months as we invite a variety of editors from across the World Media Group brands to share their stories with us. [/vc_column_text][/vc_column][/vc_row]